How to Set Up Sender Information in Your Membership Project

Modified on Wed, 1 Jul at 1:20 AM

Why This Matters

By default, course emails (purchase confirmations, login details, upgrade notices) may show a generic or unbranded sender name. Setting up Sender Information makes emails appear from your brand instead — improving trust and reducing the chance students mark your emails as spam.

Before You Start

Use a business email address you actually control (e.g., support@yourbrand.com), not a personal Gmail/Yahoo address — this affects deliverability and credibility
Have your brand/organization name ready exactly as you want it to appear

Steps to Set Up Sender Information

Step 1: Open Your Membership Project

Go to your FlexiFunnels dashboard.
Select and open the Membership Project where you want to set up the sender info.

Step 2: Go to Pricing Settings

Inside the Membership Project, navigate to the “Pricing Settings” tab from the left-hand menu.

Step 3: Click on "Sender Information"

In the Pricing Settings section, click on the “Sender Information” option.

Step 4: Add Organization Name and Email

Fill in the Sender Name (e.g., your brand or company name).
Enter the Sender Email Address (this is the email your students will see when they receive updates or course-related emails).
Make sure the email is valid and preferably a business email (like support@yourbrand.com).

Step 5: Save the Information

After entering the details, click on Save to apply the changes.

That's how to set up the Sender Information!

What Students See

After setup, course-related emails (purchase confirmation, login details, upgrade notices) will show:

From: [Your Sender Name] <your-sender-email@yourbrand.com>

instead of a generic or default FlexiFunnels sender.

Common Issues & Fixes

Problem	Likely Cause	Fix
Emails go to spam after changing sender	Sending domain isn't verified/authenticated (SPF/DKIM)	Check with support whether your domain needs verification for deliverability
Sender name doesn't update in emails	Changes weren't saved, or cached email template is being used	Re-check Save was clicked; test with a new email trigger
Students reply but you never receive it	Sender email is a no-reply or unmonitored address	Use an email address you actively check, or set up a clear "no-reply" disclaimer in the email body
Emails fail to send entirely	Invalid or mistyped email format	Re-enter the sender email and confirm it's a valid, working address